Delete your Multipass account

This page is about the Multipass account, used by Billiard Bracket (publisher: Multipass) for L128 tournaments. The account is shared by all Multipass apps: deleting it deletes it for all of them.

From the app (quickest)

In Billiard Bracket: Settings › Licence, Multipass account section, Delete account. Confirm; you need a network connection. The account is deleted immediately.

Without the app

Send an email to dpo@multipass.studio:

• from your account's email address;
• subject: "Delete my Multipass account".

If you write from another address, we send a code to the account's address to check that the request is yours. The account is deleted within one month at most, usually within a few days, and we confirm it by email.

What is deleted

• your email address and sign-in methods (email code, Google, Apple);
• your entire credit history;
• your unused credits: they are lost, on all your phones.

Tournaments already upgraded to L128 are not affected.

What remains, and for how long

• the total number of credits abandoned each month, with no link to you;
• our providers' technical logs: 7 days (server), 30 days (email delivery);
• database backups: 7 days, and your account is not restored except after an incident;
• your request email and our reply: one year after it is handled, as evidence in case of a complaint.

What is not affected

Your players, tournaments and settings are stored on your phone, not in your account. To delete them, delete them in the app or uninstall it. If your phone's backup is turned on, a copy may also be in your Google or Apple account: manage it from that account.

Another request

The account only holds your email address, sign-in methods and credit history. For any other request about your data (access, correction…), write to dpo@multipass.studio. Details: privacy policy.